Breaking the Burnout Cycle the Role of Organisational Culture and Resilience in Shaping Healthcare Professionals' Well-Being in Lagos State

Abstract

This study examined the relationship between organisational culture, resilience and burnout among healthcare professionals working in public tertiary hospitals in Lagos Statewith a particular focus on resilience as a mediating variable. The primary objective was to assess how organisational factors contribute to burnout and whether resilience buffers this effect. A cross-sectional survey design was employed, involving 350 healthcare professionals who completed standardized instruments, including the Maslach Burnout Inventory, the Connor-Davidson Resilience Scale, and the Organisational Culture Assessment. Data analysis was conducted using Pearson correlation, multiple regression, and structural equation modeling (SEM). The results revealed significant negative correlations between organisational culture and burnout, as well as between resilience and burnout. Regression analyses identified organisational culture and leadership support as significant predictors of lower burnout levels. Furthermore, SEM confirmed the mediating role of resilience in the relationship between both organisational culture and burnout, and leadership support and burnout. These findings underscore the critical influence of a supportive organisational culture and strong leadership in mitigating burnout, with resilience acting as a central pathway. The study advocates for systemic, organization level interventions rather than solely individual-centered strategies in addressing healthcare worker burnout.