The Growth of Indian Tourism and the Impact of Housekeeping Services and Practices on Customer Satisfaction

Abstract

With rapid changes in India's business and tourism environment, driven by globalization and technological advancements, traditional competitive advantages are increasingly deemed insufficient. The growing competition in the Indian luxury hotel sector underscores the need for organizations to develop their internal potential, making human resources and their management pivotal for achieving a sustainable edge in the Indian tourism industry. Employee training plays a crucial role in enhancing customer satisfaction within the hospitality sector. Training programs designed to improve skills such as engagement, communication, and attitude lead to more positive guest interactions and higher overall satisfaction. Well-trained staff can deliver exceptional service, such as offering room upgrades, delighting guests and enhancing their experiences, thereby fostering customer loyalty. The quality of service provided by hotel staff is essential for guest satisfaction, as guests expect attentive, friendly, and efficient service throughout their stay. By investing in comprehensive training programs, organizations can ensure that their staff consistently meet and exceed these expectations.