Impact of Digital Transformation on E-Banking Services in Indian Bank

Abstract

Technological advancements have significantly transformed the banking industry. Internet banking facilitates financial transactions via specialized software and hardware, enabling convenient and secure banking through the internet. This study aims to assess the adoption and implementation of e-banking services by public and private sector banks in India, exploring how these technologies are embraced by Indian organizations and consumers. The specific objectives of the study are:

• To examine the e-commerce practices followed in the banking industry.


• To analyze the percentage of the urban population utilizing e-banking services for daily transactions.


• To identify the reasons for both the acceptance and non-acceptance of e-banking services.


• To highlight the challenges and constraints faced by banks in implementing e-banking.

The study is empirical, conducted in Delhi and its surrounding regions. Although focused on a micro-level, its findings have broad implications, offering insights for government bodies, the banking sector, and service providers in policy formulation and operations. Additionally, this research is expected to provide a foundation for future studies and assist scholars in their academic pursuits.