Health Care Satisfaction Among the Hospitalized Patients Coming Under BIJU SWASTHYA KALYAN YOJANA (BSKY) and the Non-BSKY Scheme in Multispecialty Private Hospitals, Odisha

Abstract

Health care satisfaction is important for the health status and maintenance of a healthy lifestyle. Patients are more vulnerable to unsatisfied with respect to the care given by the nursing staffs. The present study was under taken to assess the health care satisfaction of the hospitalized patients coming under BSKY and Non-BSKY scheme. A self-structured questionnaires were used to collect data from total 1000 sample by enumerative sampling technique. In this present study about 10% samples were poor level of satisfaction, 66% were average and 24% were good level of satisfaction in BSKY patients. Similarly, 2% samples were poor level of satisfaction, 50% were average and 48% were good level of satisfaction in Non-BSKY patients. In this present study the level of mean & standard deviation of health care satisfaction in BSKY patient were (118± 2.38) & non BSKY patient were (116±2.43), the standard error of BSKY patient was 0.055 & non-BSKY patient was 0.061 with the t-value was 8.72  & p value 0.019, which was statistically significant.  Thus, it was indicated that there was a significant difference among BSKY patient & non-BSKY patient at 0.05 level of significant. Chi square test (χ2) explores the association between level of Health care satisfaction in BSKY patients with occupation (χ²=2.046, p = 0.008), type of family (χ²=5.767, p = 0.016) and having knowledge regarding BSKY (χ²=5.767, p = 0.016). And again, the Chi square test (χ2) explores the association between level of health care satisfaction in non-BSKY patients with annual family income (χ²=1.425, p = 0.043). Further study can be conducted with large samples of different groups of samples with different hospitals to explore the health care satisfaction of patient coming under BSKY Scheme.