Network Centric Operations in the Malaysian Armed Forces: An Appreciative Inquiry Approach

Abstract

This case study uses a qualitative methodology guided by the Appreciative Inquiry model to explore the process of implementing the Network Centric Operations program in the Malaysian Armed Forces. The research aims to address four key issues through in-depth interviews with representatives from the defence industry, including the CEO and Program Directors of a company awarded the project. These issues are: How do stakeholders contribute to the success of NCO projects? How do they envision the future of NCO programs? What are their interests in NCO projects? What engagement strategies are necessary to support NCO programs? This paper examines the priorities of defence companies in NCO projects, such as collaborative stakeholder management, effective project planning, and meeting user objectives while navigating the unique challenges of defence programs. Additionally, the analysis reveals slight differences in opinions among the individuals involved, highlighting the importance of aligning strategic vision with operational execution and end-user needs. This paper focuses on the complexities and opportunities inherent in defence project management, providing valuable insights for enhancing project delivery in the Malaysian Armed Forces and beyond.