Utilisation of Artificial Intelligence in South African Business Enterprises and Corporations

Abstract

This paper assesses factors that affect the utilisation of artificial intelligence (AI) processes and applications in South African business enterprises and corporations. South African business enterprises and companies use AI processes and applications for enhancing their quality and efficiency and for reducing operational cost. Globally, the use of AI applications has led to significant changes in industries, businesses and service delivery institutions. The paper is based on a review of the literature on the utilisation of AI in South African business enterprises and corporations. The paper shows that AI applications and processes are currently being used extensively in the finance, telecommunications, banking, healthcare and agricultural sectors and that the extent of utilisation is likely to increase significantly in the coming years and decades. The paper shows that there is a dire need for the adoption of AI and digital technologies, processes and applications in all economic sectors. It is necessary to invest sufficiently on the promotion of awareness and basic education on how to utilise AI and digital technologies effectively. Intervention should place emphasis on the adoption of digital and AI processes and applications as well as setting up the infrastructure required for the effective utilisation of AI and digital technology. AI technologies are most commonly applied in information technology and communication (ICT) and research and development (R&D) purposes in South African companies. The paper shows that the level of understanding of AI in South Africa is low. Most South Africans fear that the continued use of AI will result in job losses. The study shows that it is possible to enhance e-governance services in the public sector by investing on digital technology and AI systems. The paper also shows the need for a steady supply of electricity and enhanced security for safeguarding and protecting telecommunications and electricity infrastructure