Fuzzy Logic as Intelligence Tools in Testing Software Quality

Abstract

This study identifies and analyzes critical quality characteristics that should be considered to ensure the successful development and implementation of the E-learning system in High institutes, and the software quality model plays an important role in the success of the information system; it is a critical and essential type of organization’s quality that consists of quality criteria which usually capture a model that explains these characteristics and their relationships.

The model has been empirically validated by fitting the model to data collected from 302 students engaged with an e-learning system in one of the Jordan universities through the pairwise comparison technique from all evaluated end users.

Each sub-characteristic of the system has its attributes to determine the evaluation results. The Fuzzy Analytical Hierarchy Process (FAHP) with extent analysis has been applied to the model as an intelligence decision-making tool to execute an empirical study, aiming to verify the model's efficiency.