Sustainable Reverse Logistics Practices And Performance Evaluation of Indian Textile Retailers with Grey Topsis Method

Abstract

Reverse Logistics (RL) involves the transfer of products from customers back to manufacturers, playing a crucial role in operations like remanufacturing and refurbishment. This research focuses on the RL processes employed by retailers in India, emphasizing its benefits for cost reduction, heightened customer satisfaction, and increased sustainability. The research work aims to raise awareness among retailers regarding RL frameworks, addressing concerns on cost management. Using the GREY-TOPSIS approach in Multiple Criteria Decision Analysis (MCDA), the study analyzes data from 14 identified retailers based on 12 RL parameters. This comprehensive analysis identifies the most and least effective RL practitioners, offering insights for improvement and setting benchmarks for an efficient RL approach among retailers. The ultimate goal is to maximize the potential of RL for sustainability and operational excellence in the retail sector.