E-Government: Smart City Indicator and its Implementation Status in Koshi Province of Nepal

Abstract

E-government is an indispensable component of effective governance in the contemporary era of information and communication technologies (ICTs). In developing and least developed countries such as Nepal, the advancement of e-government holds the potential for improved government-citizen relations. It is crucial to identify the precise challenges in order to overcome the inherent obstacles. Nepal has started introducing ICT to provide its citizens with access to a variety of government services. However, governments of developing countries like Nepal face numerous obstacles when attempting to implement these services via the Internet. The project aims to refine an existing model from wealthy countries for use in the Koshi province of Nepal. For this purpose, a literature analysis, key informant interviews and a questionnaire with a 5-ranking Likert scale were used. As digital transformation is accelerating, this method aims to create digital sustainability. It is difficult for the implementing agencies to meet this aspiration as the majority of the population lives below the poverty line and the level of IT service and literacy is also quite low. The Nepalese government is constantly striving to provide better services to its citizens. A number of successful initiatives and remarkable ventures have been implemented in Nepal. In this study, the Critical Success Factors (CSFs) for e-government implementation in the Koshi Province, Nepal have been identified so that a model for e-government can be proposed to the consumer to improve the effectiveness of e-government.