Digital Transformation In State Governance In Vietnam

Abstract

Digital technology is developing and being applied in the governance activities of various types of organizations, reflecting a shift in mindset and operating methods through digital technology. For state organizations, in the face of the explosive development of digital technology, the methods of state governance have changed to adapt, shifting from a physical environment to a digital environment, building a digital government to better serve the people. This places demands on the digital capabilities of the entities involved in state governance, including civil servants and citizens. Therefore, developing digital civil servants and digital citizens is a necessary solution to achieve the goal of digital transformation in state governance. This study develops a theoretical framework on digital transformation by analyzing the impact of developing digital civil servants and digital citizens on the goal of digital transformation in state governance. Based on the established theoretical framework, the author surveyed the opinions of 330 local government leaders at the commune level to draw empirical conclusions about the digital capabilities of civil servants and citizens and their impact on digital transformation goals in local government administration. From these research conclusions, the author discusses policy solutions aimed at developing digital human resources in Vietnam now and in the future.